Welcome to SaaS thoughts

Whether you call it Software as a Service (SaaS), Managed Service Provider (MSP) or On-Demand Services, your organization uses the service running “in the cloud”. This blog will discuss these services, their benefits, drawbacks and operations. Are we biased? Yes. We believe that some services make sense for most organizations. Email security is one of those. However as Mark Twain said, “All generalizations are false, even this one.” Each Tuesday we will post information and questions about Software as a Service. Occasionally, we will have a "Guest Post" from either a consultant or vendor posting her/his thoughts on Managed Services generally as well as some degree of specificity based on her/his unique perspective. We encourage your insights, comments and feedback. Welcome.

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What does Microsoft’s Downtime Mean to Hosted Services?

The news has been full of how Microsoft’s Hosted Exchange and BPOS services have had major outages over the last few weeks (Techworld article, Microsoft Sorry for E-mail Killing BPOS Outages). In one case, Microsoft Services were down for 7 straight hours. Does this mean that using a Hosted Exchange vendor is a bad idea? Not hardly. Here’s why.

Why select Blended Systems’ hosted Exchange 2010?

Blended Systems’ first operating principle is: Services are more important than Servers. As long as the service is secure and available, it does not matter where the server is. Microsoft’s infrastructure is clearly suspect after yet again failing to provide adequate services to their customers. You need to ask some serious questions instead of assuming big names come with excellent services for your unique needs.

Uptime SLA

We offer a 99.999 percent uptime service level agreement backed by financial teeth. Our four multi-million dollar infrastructure includes datacenters featuring Dell, EMC and Cisco hardware and multiple connections to Tier-1 Internet providers – assuring high availability and the fastest round trip for your email. This Fortune 50 infrastructure is finally available to small- and medium-sized businesses.

Infrastructure you can count on

At Blended Systems, the premium infrastructure behind our solutions is built on more than 10 years of Exchange hosting experience. This enables us to offer a 99.999 percent uptime SLA – that’s less than six minutes of downtime per year. To ensure we consistently meet or exceed the service expectations of our users, we never stop investing in infrastructure.

  • Highly redundant industry-leading architecture: Load-balanced Outlook/Entourage/OWA/
    ActiveSync/IMAP/POP/LDAP/Webdav (EWS for 2010)
  • Data replication: In addition to running regular backups, Blended Systems replicates Exchange 2010 data in real time from one set of premium hardware to another.  This protects the critical information your business keeps within Exchange, even in the event of hardware failure or database corruption.  It also enables Blended Systems to rapidly restore the full functionality of your Exchange environment should an issue occur.
  • ‘Choose your datacenter site location’ option: Do you need to support a distributed work force with hosted Exchange services?  Blended Systems lets you choose the datacenter closest to your individual users to ensure your data travels the shortest, fastest route possible.
  • Multi-million dollar, continually upgraded hardware: Best-in-class servers, storage and network hardware from Dell, EMC and Cisco are the cornerstone of our infrastructure. For example, each datacenter operates redundant Cisco carrier class switches with firewall and load balancing modules. Built for availability and throughput, this flagship technology virtually eliminates disconnects due to server availability or network issues.

We focus on small-medium sized businesses

SMB have all the same requirements as industry giants but, have to do without the staff to meet those requirements. Using Blended Systems’ hosted Exchange 2010 or Business Productivity Suite, gives you the technology with the backing of dedicated Microsoft Exchange technicians and migration specialists just a phone call or email message away. Your IT team can focus on projects that make the business money. Let us handle the server administration, updating, backups and maintenance routines.

Contact Blended Systems at: 770-603-0300 or by email for more information.


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