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Whether you call it Software as a Service (SaaS), Managed Service Provider (MSP) or On-Demand Services, your organization uses the service running “in the cloud”. This blog will discuss these services, their benefits, drawbacks and operations. Are we biased? Yes. We believe that some services make sense for most organizations. Email security is one of those. However as Mark Twain said, “All generalizations are false, even this one.” Each Tuesday we will post information and questions about Software as a Service. Occasionally, we will have a "Guest Post" from either a consultant or vendor posting her/his thoughts on Managed Services generally as well as some degree of specificity based on her/his unique perspective. We encourage your insights, comments and feedback. Welcome.


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The Email Management Issue

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By Gerhard Eschelbeck, CTO Webroot

It’s a mistake to think of “email management” distinct from general document management. Email is just company documentation and must be treated as such. Email documents can commit the company just as much as a written contract can. And, regulations about personal data, for example, apply equally to data in paper and in electronic form. Unfortunately, people tend to be careless with electronic mail and email management technology is useful to inculcate company “good practice” policies and procedures.

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